Prioritizing the Customer Experience with Christeen Era

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Show Summary

Setting an intention to create a high-level experience for your customers can be revolutionary to your business.  Christeen Era walks us through how she made her customer’s experience a priority and the impact that has had on her practice. Welcome to episode 167 of the Grow My Accounting Practice Podcast.

Our Guest 

Clients work with me to overcome a wide range of challenges. Core Accounting Services is a cloud-based full-service accounting, bookkeeping and business consulting firm which assists businesses in achieving their goals of being organized and financially healthy. One of my biggest passions is working with my clients to overcome their most challenging obstacles. I provide business solutions for the clients I work with. I am a Certified QuickBooks ProAdvisor and have been working in and with the software since 2001. I am a Certified Professional Bookkeeper, Certified Accounting Professional, Certified Profit First Professional and Certified Provendus Strategist. Our business services range from basic account maintenance, full-charge accounting services, cloud technology business management and migration, profit consulting and business consulting. We make it a point to continue to expand our educational background in the world of accounting and business year-round. We provide services to a broad spectrum of businesses throughout the United States. I have developed a reputation for professional excellence through the high quality of service I provide to my clients. For more than 20 years I have provided all of the fundamental and procedural services required to establish and maintain accurate books, streamline business operations and provide support and guidance to grow and maintain a financially healthy business.

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Corporate Partners

Receipt-Bank – Software and service to make the gathering, storage & processing of bills, receipts and invoices as easy and as cost-effective as possible for businesses. Nextiva – VOIP phone providers for small businesses. Abby Connect -Abby Connect is a live receptionist service which provides a team of receptionists trained to answer, screen calls and fill out intake forms for small business owners. Abby is a cost-smart solution to delivering superior customer service from the very first call to your office. Abby helps businesses distinguish themselves with a great first impression and operate more efficiently. Right Networks – Right Networks gets all your critical accounting and business applications into the cloud so your team can work from anywhere, making it that much easier to collaborate, onboard teammates, and even expand your business into new geographies.

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